Absent Friends and Family
Absent Friends and Family 2016 – Family, Friends and Influencers Lost I don’t know whether it is because I am of a ‘certain age’ but 2016 was a bad year for me in terms of losses. I suffered a...
Read moreHospitality at its very worst! Part 2 Brighton to Berwick via Gateshead
Hospitality at its very worst! Part 2 Brighton to Berwick via Gateshead Broken locks, tomato ketchup and rigid rules but still no sign of hospitality! Following on very closely (within a few hundred metres) from the Brighton hotel featured...
Read moreHospitality at its very worst! Part 1 Eastbourne to Brighton
Hospitality at its very worst! Part 1 Eastbourne to Brighton Windows, doors, ceilings and floors but zero hospitality! But while writing my last blog about The Grand Hotel Eastbourne so many other hotel experiences sprung to mind, so I...
Read moreRaw beef, former MP and 400 lost on Blackjack, what else but the ITP Annual Awards Dinner
Raw beef, former MP and 400 lost on Blackjack, what else but the ITP Annual Awards Dinner The ITP Annual Awards Dinner 2016 – just passing through this year… Earlier this month I attended the annual ITP Awards Dinner...
Read moreOh What a Night! The Dartford & Gravesham Business Awards 2016
Oh What a Night! The Dartford & Gravesham Business Awards 2016 Astro Overall Winners of the Dartford & Gravesham Business Awards 2016 I was ready to go and waiting at the door as my seven-seater arrived to collect me...
Read moreCamp Cando 2016
Camp Cando 2016 It is amazing what you CANDO with the right people and the right attitude. Last week our MD Steve Hodges took some time out of the office to spend some time with one of our favourite...
Read moreThe Red Arrows and The Americas Cup – team work to aspire to
The Reds and The Americas Cup – team work To aspire to Reds and Americas Cup – great examples of team work I am always amazed whenever I see the Red Arrows. I have seen several other very good...
Read moreWhy do we need a positive mental attitude?
Why do we need a positive mental attitude? IT teams need a positive mental attitude to survive and thrive Whatever we do in life there will always be things going on that we have little or no control over....
Read moreCustomer Service – Warner Leisure Hotels
Customer Service – Warner Leisure Hotels Customer Service and ghostly goings on Warner Leisure Hotels have been an Astro customer for many years. I have visited many of their hotels in my role supporting their network infrastructure. I have...
Read moreCustomer Service – British Gas
Customer Service – British Gas Customer Service – gas powered magic Some time back I received an email from a customer on a bleak Monday morning. Our installation team were still on site after a major weekend office shuffle...
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