What can Disneyland teach IT teams about Customer Service?
What can Disneyland teach IT teams about Customer Service? Customer Service and magical experiences When I was thinking about a title for a blog about customer service Disneyland kept springing to mind. Purely from personal experience over the years...
Read moreSir George Martin CBE – In My Life
Sir George Martin CBE – In My Life Sir George Martin CBE – The Fifth Beatle Whenever I think of Sir George Martin I think of the classic Beatles Rubber Soul track ‘In My Life’. I remember waking up...
Read moreEthernet – Back In The Day
Ethernet – Back In The Day Here, there and Ethernet everywhere I am in the midst of re-building Astro Communications’ main web site. While writing the content for the network switch page I got a bit carried away. It...
Read moreTradition in the Information Technology industry?
Do we need tradition in the Information Technology industry? Tradition in Information Technology? Let’s go back 800 years… I became a Freeman of the City of London in October 2015 by redemption as a result of being accepted (in...
Read moreEmail stress? If you told the kids today…
Email stress? If you told the kids today… Email stress was not the beginning Over the past year there have been a number of investigations into the stress caused by having constant access to emails. A report that hit...
Read moreApprentices off to the tower, MD mingling with the stars
Apprentices off to the tower, MD mingling with the stars Astro apprentices graduate at ITP ceremony What an end to the year we are having. On Tuesday Steve Hodges joined me at one of my (to quote Mr Hodges)...
Read moreThe Information Age – A Nostalgic Tour
The Information Age – A Nostalgic Tour ITP Insights Science Museum Information Age Gallery visit – a personal journey spanning 50 years. I have very fond memories of the Science Museum having been a fairly regular visitor since the...
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