Astro Review 2016 – Part 1
Astro Review 2016 – Part 1 On land, on sea and on the river – another great year at Astro Every year seems to fly past faster than the previous year. Someone delivered a theory to me over Christmas...
Read moreAbsent Friends and Family
Absent Friends and Family 2016 – Family, Friends and Influencers Lost I don’t know whether it is because I am of a ‘certain age’ but 2016 was a bad year for me in terms of losses. I suffered a...
Read moreHospitality at its very worst! Part 2 Brighton to Berwick via Gateshead
Hospitality at its very worst! Part 2 Brighton to Berwick via Gateshead Broken locks, tomato ketchup and rigid rules but still no sign of hospitality! Following on very closely (within a few hundred metres) from the Brighton hotel featured...
Read moreHospitality at its very worst! Part 1 Eastbourne to Brighton
Hospitality at its very worst! Part 1 Eastbourne to Brighton Windows, doors, ceilings and floors but zero hospitality! But while writing my last blog about The Grand Hotel Eastbourne so many other hotel experiences sprung to mind, so I...
Read moreFormula 1 World Champion Fishmongers in Sheep’s Clothing
Formula 1 World Champion Fishmongers in Sheep’s Clothing Sheep Drive, Clothing Ceremony and Installation, tradition at its best Back in January I blogged about Tradition in IT. This is something I feel very strongly about. Tradition invariably involves some...
Read moreThe IoT in healthcare – why is it so long overdue? Part 2
The IoT in healthcare – why is it so long overdue? Part 2 Why isn’t the IoT already improving and saving lives? In the first part of this two-part blog I discussed some of my personal experiences and potential...
Read moreThe IoT in healthcare – why is it so long overdue? Part 1
The IoT in healthcare – why is it so long overdue? Part 1 How can the IoT improve and save lives? I had almost finished writing this two-part blog mid-August. I had even posted the draft onto our web...
Read moreWhy do we need a positive mental attitude?
Why do we need a positive mental attitude? IT teams need a positive mental attitude to survive and thrive Whatever we do in life there will always be things going on that we have little or no control over....
Read moreCustomer Service – Warner Leisure Hotels
Customer Service – Warner Leisure Hotels Customer Service and ghostly goings on Warner Leisure Hotels have been an Astro customer for many years. I have visited many of their hotels in my role supporting their network infrastructure. I have...
Read moreCustomer Service – British Gas
Customer Service – British Gas Customer Service – gas powered magic Some time back I received an email from a customer on a bleak Monday morning. Our installation team were still on site after a major weekend office shuffle...
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