Can IT really help hoteliers compete in a disrupted market?
Can IT really help hoteliers compete in a disrupted market? Hoteliers have no choice but to use IT more effectively. Back in April I wrote a blog about the state of hotel Wi-Fi – The Shocking Truth About Hotel...
Read moreIT Challenges of the Mergers, Movers and Shakers – Part 3
IT Challenges of the Mergers, Movers and Shakers – Part 3 Making best use of the information gathered. In Part 1 of this three-part blog I shared several life experiences and in Part 2 I looked at the information...
Read moreIT Challenges of the Mergers, Movers and Shakers – Part 2
IT Challenges of the Mergers, Movers and Shakers – Part 2 The art of a successful merger, move or acquisition – knowing your IT estate! In Part 1 of this three-part blog I shared several life experiences. Some of...
Read moreIT Challenges of the Mergers, Movers and Shakers – Part 1
IT Challenges of the Mergers, Movers and Shakers – Part 1 IT Challenges abound as a new broom sweeps around. You may be wondering who the mergers, movers and shakers are. Mergers and movers are businesses relocating or merging...
Read moreWhy do we need a positive mental attitude?
Why do we need a positive mental attitude? IT teams need a positive mental attitude to survive and thrive Whatever we do in life there will always be things going on that we have little or no control over....
Read moreCustomer Service – Warner Leisure Hotels
Customer Service – Warner Leisure Hotels Customer Service and ghostly goings on Warner Leisure Hotels have been an Astro customer for many years. I have visited many of their hotels in my role supporting their network infrastructure. I have...
Read moreCustomer Service – British Gas
Customer Service – British Gas Customer Service – gas powered magic Some time back I received an email from a customer on a bleak Monday morning. Our installation team were still on site after a major weekend office shuffle...
Read moreWhat can Disneyland teach IT teams about Customer Service?
What can Disneyland teach IT teams about Customer Service? Customer Service and magical experiences When I was thinking about a title for a blog about customer service Disneyland kept springing to mind. Purely from personal experience over the years...
Read moreRemote working – Why Not Take The Office LAN Home?
Remote working – Why Not Take The Office LAN Home? Remote working doesn’t have to be a challenge… This article was inspired by our MD Steve Hodges after setting up his home access when he recently joined Astro. This...
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