Recognition for our quality service
As a company with first-class customer service at the core of all we do at Astro, to see that recognised by a customer in a leading trade magazine for their sector is extremely rewarding. But that is what Neil...
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Under Attack – The day cybercriminals launched an attack on me
I think I am generally aware of the potential of a cyber-attack at all times. I also believe I know what to do in the event of an attack. However, the moment I realised I was under attack I...
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BT, The Hodge and the Rugby Legend
BT, The Hodge and the Rugby Legend Meeting a legend and being delighted, thank you BT for a fun morning, and for listening. By Steve Hodges It isn’t every day I get a call from my BT account team....
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What can we do to help our healthcare professionals?
What can we do to help our healthcare professionals? Healthcare professionals need more effective use of IT and so do their customers. I rarely watch TV but by chance I walked in part way through a very interesting ITV...
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Expensive Fuses, Lightning Bolts and… a Ghost? Call for Disaster Recovery
Expensive Fuses, Lightning Bolts and… a Ghost? Call for Disaster Recovery Disaster Recovery! What’s that got to do with a ghost? Most of us have experienced a long dark night with the unexpected noise. Footsteps on the stairs. A...
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Unplanned wireless network – safety in numbers? I don’t think so.
Unplanned wireless network – safety in numbers? I don’t think so. To plan or not to plan, that is the question! Planning your wireless network does cost, but not as much as not planning it! Sometime back, I read...
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Seven Ways to Deliver Excellent Customer Service – That’ll Be The Day!
Seven Ways to Deliver Excellent Customer Service – That’ll Be The Day! A lesson for anyone wanting to provide an excellent customer service experience… I mentioned in my previous blog about customer service being a performance. This really came...
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Excellent Customer Service – is it really such a strain?
Excellent Customer Service – is it really such a strain? Or am I missing the point about customer service? I have written several times before on the subject of customer service. It is something that we focus on at...
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IT Directors Forum 2017: The Boat That Rocked will be Docked Part 3
ITDF2017: The Boat That Rocked will be Docked Part 3 The IT Directors Forum: the Casino King, the Espresso Martini and the case of the missing mini-bars It didn’t take long for Mr Hodges to put himself up for...
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Who pressed the nation’s “it’s too difficult button”?
Who pressed the nation’s “it’s too difficult button”? Is it OK to just surrender to the Beast from the East? By Steve Hodges Firstly, let me be clear this blog is not targeted at the unfortunate people who have...
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