Under Attack – The day cybercriminals launched an attack on me
I think I am generally aware of the potential of a cyber-attack at all times. I also believe I know what to do in the event of an attack. However, the moment I realised I was under attack I...
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What can we do to help our healthcare professionals?
What can we do to help our healthcare professionals? Healthcare professionals need more effective use of IT and so do their customers. I rarely watch TV but by chance I walked in part way through a very interesting ITV...
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Expensive Fuses, Lightning Bolts and… a Ghost? Call for Disaster Recovery
Expensive Fuses, Lightning Bolts and… a Ghost? Call for Disaster Recovery Disaster Recovery! What’s that got to do with a ghost? Most of us have experienced a long dark night with the unexpected noise. Footsteps on the stairs. A...
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Seven Ways to Deliver Excellent Customer Service – That’ll Be The Day!
Seven Ways to Deliver Excellent Customer Service – That’ll Be The Day! A lesson for anyone wanting to provide an excellent customer service experience… I mentioned in my previous blog about customer service being a performance. This really came...
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Excellent Customer Service – is it really such a strain?
Excellent Customer Service – is it really such a strain? Or am I missing the point about customer service? I have written several times before on the subject of customer service. It is something that we focus on at...
Read moreFrom the Highlands to the High Seas of the IT Directors Forum
From the Highlands to the high seas and gigs to shotguns, can any technology really replace the value of face to face time and a handshake? With only five working days to the IT Directors Forum (Saturday to Wednesday),...
Read more7 Warning Signs Your Network is About to Fail – Part 2
7 Warning Signs Your Network is About to Fail – Part 2 Introduction This is not intended to be a comprehensive list of network symptoms, just some of the more common symptoms I see when troubleshooting networks. 1. Slow...
Read more7 Warning Signs Your Network is About to Fail – Part 1
7 Warning Signs Your Network is About to Fail – Part 1 Introduction I am often shown some very basic information such as a page of ping or trace route responses, or a slow reacting PC screen and asked...
Read moreBonkers, Brave or Bully?
Bonkers, Brave or Bully? Our MD Mr Hodges sent me this blog article and asked my opinion as to whether it is appropriate content for our blog. I found it a very interesting article, especially as having brought Steve...
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Who pressed the nation’s “it’s too difficult button”?
Who pressed the nation’s “it’s too difficult button”? Is it OK to just surrender to the Beast from the East? By Steve Hodges Firstly, let me be clear this blog is not targeted at the unfortunate people who have...
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