Customer Service – Warner Leisure Hotels
Customer Service – Warner Leisure Hotels Customer Service and ghostly goings on Warner Leisure Hotels have been an Astro customer for many years. I have visited many of their hotels in my role supporting their network infrastructure. I have...
Read moreCustomer Service – British Gas
Customer Service – British Gas Customer Service – gas powered magic Some time back I received an email from a customer on a bleak Monday morning. Our installation team were still on site after a major weekend office shuffle...
Read moreWhat can Disneyland teach IT teams about Customer Service?
What can Disneyland teach IT teams about Customer Service? Customer Service and magical experiences When I was thinking about a title for a blog about customer service Disneyland kept springing to mind. Purely from personal experience over the years...
Read moreA passion for Customer Service
A passion for Customer Service A passion for customer service earns Astro another TGI Friday’s award I planned on publishing a blog about customer service entitled ‘What Disneyland Can Teach IT Teams’. However, earlier this year my daughter Sarah...
Read moreAll aboard Arcadia for the 2016 IT Directors Forum
All aboard Arcadia for the 2016 IT Directors Forum Step don’t jump – IT Directors Forum 2016 Where has the past year gone? The IT Directors Forum is an hour glass for me – or maybe I should say...
Read moreGlenn Frey – Soaring with The Eagles
Glenn Frey – Soaring with the Eagles “Glenn Frey, founder member of The Eagles” There has been news in the press that fans mourning the death of David Bowie have been mocking the death of Glenn Frey, founder member...
Read moreApprentices off to the tower, MD mingling with the stars
Apprentices off to the tower, MD mingling with the stars Astro apprentices graduate at ITP ceremony What an end to the year we are having. On Tuesday Steve Hodges joined me at one of my (to quote Mr Hodges)...
Read moreComms Vision 2015 – let’s get digital
Comms Vision 2015 – let’s get digital Comms Vision 2015 – digital disruption in a disruptive industry? Comms Vision is always a high quality event with a mix of excellent presentations, panel debates and networking opportunities. This year was...
Read moreWinner – Apprentice of the Year 2015
Winner – Apprentice of the Year 2015 Astro Apprentice Winner of 2015 ITP Apprentice of The Year I was first to arrive so headed to the bar at Radisson Blu, Portman Square where we agreed to meet our guests....
Read moreAstro apprentices enter ITP Apprentice of the Year Award 2015
Astro apprentices enter ITP Apprentice of the Year Award 2015 Astro apprentices compete against each other and industry peers for the prestigious ITP Apprentice of the Year Award A guest blog by Astro sales apprentice Joe Wing. Over to...
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