Seven Ways to Deliver Excellent Customer Service – That’ll Be The Day!
Seven Ways to Deliver Excellent Customer Service – That’ll Be The Day! A lesson for anyone wanting to provide an excellent customer service experience… I mentioned in my previous blog about customer service being a performance. This really came...
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Excellent Customer Service – is it really such a strain?
Excellent Customer Service – is it really such a strain? Or am I missing the point about customer service? I have written several times before on the subject of customer service. It is something that we focus on at...
Read moreFrom the Highlands to the High Seas of the IT Directors Forum
From the Highlands to the high seas and gigs to shotguns, can any technology really replace the value of face to face time and a handshake? With only five working days to the IT Directors Forum (Saturday to Wednesday),...
Read moreBonkers, Brave or Bully?
Bonkers, Brave or Bully? Our MD Mr Hodges sent me this blog article and asked my opinion as to whether it is appropriate content for our blog. I found it a very interesting article, especially as having brought Steve...
Read moreHospitality at its very best – The Grand Hotel Eastbourne
Hospitality at its very best – The Grand Hotel Eastbourne The Grand Hotel Eastbourne – perfect hospitality! I just had the great good fortune to spend a weekend at my favourite hotel in the UK as a birthday gift...
Read moreComms Vision 2016 – Creativity, Innovation, PostIt Note and Rugby Ball. Part 2
Comms Vision 2016 – Creativity, Innovation, PostIt Note and Rugby Ball. Part 2 Comms Vision 2016 – the best yet! The Keynotes I always look forward to the keynote speakers, Paul Cunningham always does a great job of getting...
Read moreComms Vision 2016 – Creativity, Innovation, PostIt Note and Rugby Ball. Part 1
Comms Vision 2016 – Creativity, Innovation, PostIt Note and Rugby Ball. Part 1 Comms Vision 2016 – setting the scene I just can’t believe how quickly the year passes. There are two events a year that are milestones for...
Read moreCamp Cando 2016
Camp Cando 2016 It is amazing what you CANDO with the right people and the right attitude. Last week our MD Steve Hodges took some time out of the office to spend some time with one of our favourite...
Read moreWhy do we need a positive mental attitude?
Why do we need a positive mental attitude? IT teams need a positive mental attitude to survive and thrive Whatever we do in life there will always be things going on that we have little or no control over....
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Who pressed the nation’s “it’s too difficult button”?
Who pressed the nation’s “it’s too difficult button”? Is it OK to just surrender to the Beast from the East? By Steve Hodges Firstly, let me be clear this blog is not targeted at the unfortunate people who have...
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