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The Red Arrows and The Americas Cup – team work to aspire to
The Reds and The Americas Cup – team work To aspire to Reds and Americas Cup – great examples of team work I am always amazed whenever I see the Red Arrows. I have seen several other very good...
Read moreStrangers, squirrels, beavers, geese and dolphins
Strangers, squirrels, beavers, geese and dolphins Unreal – fancy being scared senseless? “Then I recommend a force 8 on a 46ft boat in St David’s channel at 4am with very little sleep for two days and all the food...
Read moreWhy do we need a positive mental attitude?
Why do we need a positive mental attitude? IT teams need a positive mental attitude to survive and thrive Whatever we do in life there will always be things going on that we have little or no control over....
Read moreCustomer Service – Warner Leisure Hotels
Customer Service – Warner Leisure Hotels Customer Service and ghostly goings on Warner Leisure Hotels have been an Astro customer for many years. I have visited many of their hotels in my role supporting their network infrastructure. I have...
Read moreCustomer Service – British Gas
Customer Service – British Gas Customer Service – gas powered magic Some time back I received an email from a customer on a bleak Monday morning. Our installation team were still on site after a major weekend office shuffle...
Read moreWhat can Disneyland teach IT teams about Customer Service?
What can Disneyland teach IT teams about Customer Service? Customer Service and magical experiences When I was thinking about a title for a blog about customer service Disneyland kept springing to mind. Purely from personal experience over the years...
Read moreA passion for Customer Service
A passion for Customer Service A passion for customer service earns Astro another TGI Friday’s award I planned on publishing a blog about customer service entitled ‘What Disneyland Can Teach IT Teams’. However, earlier this year my daughter Sarah...
Read moreIT Directors Forum Spring 2016 – Part 3
IT Directors Forum Spring 2016 – Part 3 The IT Directors Forum – delegates, suppliers, Karaoke cruising and ‘Operation Age Concern’ “I risked a second Karaoke offence, and I suspect a lengthy incarceration to satisfy my one and only...
Read moreIT Directors Forum Spring 2016 – Part 2
IT Directors Forum Spring 2016 – Part 2 The IT Directors Forum – deck walk, death walk and the curse of Black Jack It was an amazing place to be walking around the several open decks of the Arcadia...
Read moreIT Directors Forum Spring 2016 – Part 1
IT Directors Forum Spring 2016 – Part 1 The IT Directors Forum – we accept full responsibility for our actions Before I start I must just open with a Dragnet type statement. ‘All of the following incidents are true...
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