Customer Service – British Gas
Customer Service – British Gas Customer Service – gas powered magic Some time back I received an email from a customer on a bleak Monday morning. Our installation team were still on site after a major weekend office shuffle...
Read moreWhat can Disneyland teach IT teams about Customer Service?
What can Disneyland teach IT teams about Customer Service? Customer Service and magical experiences When I was thinking about a title for a blog about customer service Disneyland kept springing to mind. Purely from personal experience over the years...
Read moreA passion for Customer Service
A passion for Customer Service A passion for customer service earns Astro another TGI Friday’s award I planned on publishing a blog about customer service entitled ‘What Disneyland Can Teach IT Teams’. However, earlier this year my daughter Sarah...
Read moreIT Directors Forum Spring 2016 – Part 3
IT Directors Forum Spring 2016 – Part 3 The IT Directors Forum – delegates, suppliers, Karaoke cruising and ‘Operation Age Concern’ “I risked a second Karaoke offence, and I suspect a lengthy incarceration to satisfy my one and only...
Read moreIT Directors Forum Spring 2016 – Part 2
IT Directors Forum Spring 2016 – Part 2 The IT Directors Forum – deck walk, death walk and the curse of Black Jack It was an amazing place to be walking around the several open decks of the Arcadia...
Read moreIT Directors Forum Spring 2016 – Part 1
IT Directors Forum Spring 2016 – Part 1 The IT Directors Forum – we accept full responsibility for our actions Before I start I must just open with a Dragnet type statement. ‘All of the following incidents are true...
Read moreAll aboard Arcadia for the 2016 IT Directors Forum
All aboard Arcadia for the 2016 IT Directors Forum Step don’t jump – IT Directors Forum 2016 Where has the past year gone? The IT Directors Forum is an hour glass for me – or maybe I should say...
Read moreWill the real Steve Smith step forward
Would the real Steve Smith step forward You’re not the Steve Smith, are you? Until a few years ago, “you’re not the Steve Smith, are you?” was a common response when I introduced myself. I guess it is inevitable...
Read moreI don’t think the French have a word for Cul De Sac, you see
I don’t think the French have a word for Cul De Sac, you see A blog from our MD Steve Hodges, penned on the return journey from his rugby tour this weekend. Over to you Steve… We all know...
Read more13 Things Your Cloud Provider Won’t Tell You
13 Things Your Cloud Provider Won’t Tell You When is a Cloud not a Cloud and other Cloud facts you need to know There are many marketing claims regarding the ease of migrating business applications and services to the...
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