Unplanned wireless network – safety in numbers? I don’t think so.
Unplanned wireless network – safety in numbers? I don’t think so. To plan or not to plan, that is the question! Planning your wireless network does cost, but not as much as not planning it! Sometime back, I read...
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Seven Ways to Deliver Excellent Customer Service – That’ll Be The Day!
Seven Ways to Deliver Excellent Customer Service – That’ll Be The Day! A lesson for anyone wanting to provide an excellent customer service experience… I mentioned in my previous blog about customer service being a performance. This really came...
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Excellent Customer Service – is it really such a strain?
Excellent Customer Service – is it really such a strain? Or am I missing the point about customer service? I have written several times before on the subject of customer service. It is something that we focus on at...
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IT Directors Forum 2017: The Boat That Rocked will be Docked Part 3
ITDF2017: The Boat That Rocked will be Docked Part 3 The IT Directors Forum: the Casino King, the Espresso Martini and the case of the missing mini-bars It didn’t take long for Mr Hodges to put himself up for...
Read moreIT Directors Forum 2017: The Boat That Rocked will be Docked Part 2
IT Directors Forum 2017: The Boat That Rocked will be Docked Part 2 Kitchens, clog clumping and breaking into cabins: all part of the IT Directors Forum service! In this second part of a three-part blog, my ending note...
Read moreIT Directors Forum 2017: The Boat That Rocked will be Docked Part 1
IT Directors Forum 2017: The Boat That Rocked will be Docked Part 1 All aboard the IT Directors Forum: The End of an Era I know I must have said this before but I just don’t know where the...
Read moreCyber Security: Prevent the Preventable, Mitigate the Inevitable.
Cyber Security: Prevent the Preventable, Mitigate the Inevitable. Cyber Security for the Internet of People. The weather was changeable all day but during our morning IT Directors Forum meetings it was glorious with clear views over the Channel Islands...
Read moreWhat have we done? You can find the answer online.
What have we done? You can find the answer online. Find the answer online? What if you can’t get online? Or you don’t know how to? In my last (rant) blog I was feeling the pain of being partly...
Read moreWhat have we done? The rise of the mobile zombie.
What have we done? The rise of the mobile zombie. Does anyone look where they are going anymore? Sometimes I feel very responsible. I wonder what (as an industry) we have done! Only this afternoon I was walking up...
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From the Highlands to the High Seas of the IT Directors Forum
From the Highlands to the high seas and gigs to shotguns, can any technology really replace the value of face to face time and a handshake? With only five working days to the IT Directors Forum (Saturday to Wednesday),...
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