Why do we need a positive mental attitude?
Why do we need a positive mental attitude? IT teams need a positive mental attitude to survive and thrive Whatever we do in life there will always be things going on that we have little or no control over....
Read moreCustomer Service – Warner Leisure Hotels
Customer Service – Warner Leisure Hotels Customer Service and ghostly goings on Warner Leisure Hotels have been an Astro customer for many years. I have visited many of their hotels in my role supporting their network infrastructure. I have...
Read moreCustomer Service – British Gas
Customer Service – British Gas Customer Service – gas powered magic Some time back I received an email from a customer on a bleak Monday morning. Our installation team were still on site after a major weekend office shuffle...
Read moreWhat can Disneyland teach IT teams about Customer Service?
What can Disneyland teach IT teams about Customer Service? Customer Service and magical experiences When I was thinking about a title for a blog about customer service Disneyland kept springing to mind. Purely from personal experience over the years...
Read moreA passion for Customer Service
A passion for Customer Service A passion for customer service earns Astro another TGI Friday’s award I planned on publishing a blog about customer service entitled ‘What Disneyland Can Teach IT Teams’. However, earlier this year my daughter Sarah...
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